Draft for review. Business identity, support details and the proposed commercial terms need confirmation before these policies are used for payment collection.
AT A GLANCEOur services are delivered digitally. Your proposal sets the timeline, milestones and handover method before payment; physical shipping does not apply.
Last updatedDigital services, delivered remotely
Timemac Digital provides digital marketing, web development, hosting support, CRM automation and related professional services. We do not sell or ship physical goods through this website. Physical shipping, courier tracking and physical-product returns do not apply.
Delivery can take the form of project files, reports, website releases, agreed account configuration, access invitations or remote meetings, as specified in your project agreement.
When your work starts & arrives
Your written proposal specifies the start date, milestones and estimated or committed delivery dates before you pay. Timing depends on the scope; this website does not sell an instant-delivery product. Work starts after acceptance of the proposal, receipt of any agreed advance and the required information or access.
For ongoing services, the proposal specifies the service period, reporting frequency and recurring deliverables. For hosting, the activation date, term, renewal arrangements, backup responsibilities and support scope must be agreed as part of the web project.
Handover, access & acceptance
We deliver through the email address, project workspace or accounts agreed with you. Please keep your delivery contact up to date. Access should be provided through account invitations or another agreed secure method.
Acceptance criteria, revision rounds and any testing or approval period are set out in the proposal. Report missing files, broken access or work that does not match the agreed scope so we can investigate. Delivery of work does not imply a guaranteed marketing result.
Dependencies, delays & non-delivery
Client approvals, assets, platform reviews, account access and third-party availability may affect delivery. If a dependency or interruption changes the schedule, we will explain the reason and propose revised dates. Extra scope and related charges require your agreement.
If we cannot deliver, we will discuss a revised arrangement or the refund due for undelivered work under the Cancellation & Refunds Policy. Mandatory legal remedies continue to apply.
International delivery & support
Digital services may be delivered remotely to international clients where the engagement and payment can lawfully be supported. We agree time zones, meeting times and handover channels in advance. There are no courier or customs charges for the digital delivery described here.
Contact us through the business support details with your project reference for delivery questions. Prices, taxes and any third-party charges are described in your quote and our Pricing Details.