Cancellation & Refunds.

Send a written request using our business support email, identifying your name, project or invoice reference, payment date, amount and reason. Include the Razorpay payment ID if available. You do not need to share card numbers, security codes, banking passwords or one-time passwords.

For cancellation or refund requests, use direct support details or the verified contact on your project agreement.

• Before work starts: payments for unstarted work are refundable, less only third-party costs that you approved in advance, were actually incurred and cannot be recovered.
• After work starts: we calculate the value of completed work using the agreed milestone or rate, add any approved non-recoverable third-party costs and refund the unused balance. We provide the calculation in writing.
• Completed services: a change of mind alone does not make completed, agreed work refundable. This does not limit remedies for defective work, non-delivery or other rights under applicable law.
• Our cancellation or non-delivery: if we cannot provide agreed services, we will offer a revised arrangement for your acceptance or refund the undelivered portion. Any further remedy required by law remains available.

No blanket “non-refundable” label removes a right you have under applicable law. Any project-specific cancellation terms must be disclosed and accepted before payment.

Advertising spend already used by an ad platform and activated domain, hosting or software costs may not be recoverable from the supplier. Such costs can be deducted only where previously approved and actually incurred. Unspent advances held by us are included in the refund calculation.

For an ongoing engagement, request cancellation before the next agreed service period starts. The written agreement specifies any notice period and the work due during it. We do not initiate an automatic renewal charge without your separate authorisation. If a payment mandate is used, request its cancellation as well as cancellation of the service.

We review a complete request and communicate a decision within 5 business days. If essential information is missing, we will explain what is needed. Approved refunds are initiated within 5 business days of approval, and we provide the refund reference when available.

Refunds through Razorpay go to the original payment method. After initiation, normal refunds generally take another 5–7 working days to reflect, depending on the bank and payment method. This is an estimate, and international card issuers may take longer. Contact us with the refund reference if the expected period has passed so we can trace it.

For our review and initiation timelines, business days mean Monday to Friday, excluding public holidays in Karnataka, India. Bank and payment-provider calendars may differ. The review, initiation and bank-credit stages are separate.

Please report an accidental duplicate or incorrect charge promptly. We reconcile it against payment records and refund any verified excess payment. A debit linked to a failed or pending transaction must first be traced with the payment provider; avoid paying again until its status is clear.

An international refund is for the approved amount in the original transaction currency, through the original payment route. Your issuer may apply an exchange rate that differs from the original payment date. Bank-imposed conversion or cross-border fees are controlled by your provider, so the credited amount in your account’s currency may differ.

We do not ask you to pay a separate “refund release” fee or supply an OTP to receive a refund.

If you disagree with a decision, contact us with the project and refund references and explain the issue. We will review the scope, delivery and transaction records with you. You retain any rights available under consumer law or through your bank or payment provider.

Read this policy with the Terms & Conditions and your written project agreement. Nothing here prevents a refund or other remedy required by applicable law.